CertainIT

About CertainIT

CertainIT is a trusted, independent leader in delivering cost-effective IT solutions and support services. Our highly qualified engineers are equipped to resolve your technology challenges quickly and efficiently, minimizing downtime so you can stay focused on what matters most—running your business. With CertainIT at your side, you gain the confidence and peace of mind that comes from having a dedicated IT department built around your unique needs.

A Holistic Approach To IT
We take a strategic, end-to-end approach to IT. By aligning your business goals with the right technology, we design, configure, and implement solutions that truly move your organization forward. Our deep expertise across a broad range of modern technologies enables us to deliver complete, integrated IT services that support every stage of your operations.

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Our Values

Our Mission
At CertainIT, our mission is to empower organizations with smart, secure, and scalable technology solutions that drive real business outcomes. We partner with industry-leading vendors to deliver modern, reliable, and future-ready IT services to businesses across Phoenix and beyond. We are committed to accountability, transparency, and integrity in every engagement, earning trust through consistent performance and genuine relationships. As a local business, we embrace our responsibility to support our community—uplifting charitable initiatives, fostering strong business partnerships, and helping small businesses grow through technology.

Our Promise
We promise to deliver exceptional IT expertise backed by proactive, customer-first service. Our team brings deep technical knowledge and hands-on experience across modern cloud, network, and cybersecurity technologies. We are dedicated to delivering solutions on time, within budget, and aligned with your strategic goals—so you get clear value from every technology investment. To ensure excellence, our engineers stay current with the latest advancements and hold relevant industry certifications, including Microsoft, Cisco, and other specialized accreditations..

Our People
Technology is what we manage—but people are who we serve. Our priority is building a strong, long-term partnership with you by providing an exceptional, personalized experience at every touchpoint. To ensure this, we: • Assign a dedicated IT Manager to your account for consistent, relationship-driven support • Carefully screen and train every engineer to be technically skilled, friendly, responsive, and customer-focused • Build the right-sized team to meet your needs, which may include Certified Engineers, IT Managers, Computer Consultants, Project Managers, Executive Sponsors, and Account Managers Our people are the foundation of our service—and your success is the measure of our own

SERVICES

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Business Consulting

Our business consultants provide your business with one-on-one consulting and strategic advisory to launch or grow your business. We start by creating an actionable strategic plan and roadmap for success, then work with you to implement strategies to increase revenue, improve customer retention, and simplify processes for long-term profitability.

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Cloud and Networking

As a full-service Managed Service Provider, we deliver modern cloud and network solutions built for performance, security, and scalability. We design, deploy, and manage reliable network infrastructures using trusted technologies like Ubiquiti. In the cloud, we support Microsoft 365, Azure, and AWS—including migration, administration, security hardening, backup, and ongoing optimization—ensuring your systems stay connected, protected, and running smoothly.

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Monitoring

Ensure your systems and servers are configured to meet your business needs and proactively monitored with enterprise-grade tools. Our monitoring solutions identify potential issues before they become disruptions, helping you avoid downtime and costly emergencies. From disk space alerts to performance warnings, we provide comprehensive oversight to keep your environment stable and secure.

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Web Protection

Web threats have increased over the years. Our Remote Monitoring & Management includes optional web protection that keeps your workforce safe and productive. Beyond antivirus and firewalls, we implement content filtering, blacklists, and time- and content-based browsing policies to protect your organization.

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Managed Antivirus

Protect your business from known and emerging malware without doing the work yourself. Our managed antivirus stays up-to-date with the latest threats and uses advanced heuristic and behavioral scanning to safeguard your systems. Weekly reports provide visibility into your coverage and security status.

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Backup and Recovery

When disaster strikes, quick recovery determines business continuity. Our Backup & Recovery service delivers continuous data protection, secure archiving, file versioning, bare-metal recovery, rapid backup and restores, and hybrid cloud recovery. Minimize downtime, protect critical data, and restore operations with confidence.

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Security and Patch Management

Keeping systems updated is critical to prevent security risks. Our patch management solution automates updates for Windows, Adobe, Java, and other major software. We reduce the risk of cyberattacks while optimizing performance with scheduled updates, severity-based prioritization, and rollback options if needed.

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Data and IT Risk Management

Our proactive risk management monitors servers and identifies vulnerabilities, assigning real-world impact to potential threats. We help you locate sensitive data, assess exposure, and implement strategies to reduce the risk of breaches involving information such as social security numbers, credit card info, and other critical data.

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Data Transformation Services

KPIs keep your business focused on strategic goals. We transform your spreadsheets and databases into intuitive visual dashboards for easy monitoring, collaboration, and access from anywhere. We help define the metrics that matter, establish KPIs, and create a review framework to empower faster, smarter decision-making.

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New Business Support

Starting a new business? We help you make smart, cost-effective technology decisions to get up and running quickly. From computing resources and phone systems to website, domain, and email setup, we provide guidance and solutions so you can focus on growing your business with confidence.